Refund Policy

This Refund Policy explains how deposits, cancellations, and refunds are handled for services provided by The Spotlight. Specific terms may also be set out in your individual engagement agreement, which will take precedence where applicable.

Many of our services require an upfront deposit to confirm a booking and reserve our team’s time. Unless stated otherwise in your agreement, deposits are non-refundable as they cover initial planning, scheduling, and resource allocation.

If you need to cancel a confirmed engagement, the following generally applies:

• Cancellations made well in advance may be eligible for a partial refund of any amounts paid beyond the deposit
• Cancellations made close to a scheduled event or after work has commenced may not be eligible for a refund, as costs and time have already been incurred
• Any third-party costs already committed on your behalf are non-refundable

In the unlikely event that The Spotlight must cancel a confirmed engagement for reasons within our control, you will receive a full refund of all amounts paid for the affected services.

To request a refund, contact us using the details below with your booking information and the reason for your request. We aim to review and respond to all refund requests within 7 business days.

Approved refunds will be processed to your original payment method and may take additional time to appear depending on your bank or payment provider.

Completed work, delivered creative assets, and services that have already been performed are non-refundable. Custom or personalised work is also non-refundable once production has begun.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.